Terms of Service

These Terms of Service ("Terms") govern the relationship between InFrontWebs Ltd ("InFrontWebs", "we", "us") and any client or prospective client ("you", "Client") who engages us for professional services.

By commissioning a project or signing a proposal, you agree to be bound by these Terms. If you do not agree, please do not engage our services.

InFrontWebs Ltd is registered in England and Wales. For questions about these Terms, contact hello@infrontwebs.com.

We provide technology, AI engineering, cloud infrastructure, and related professional services as described in individual project proposals and statements of work ("Proposals").

Each Proposal constitutes a separate agreement between InFrontWebs and the Client. In the event of a conflict between a Proposal and these Terms, the Proposal takes precedence.

We reserve the right to decline any project or client engagement at our discretion.

Unless otherwise agreed in a specific Proposal, the following payment terms apply:

Deposit: 50% of the total project fee is due before work commences. This confirms the project booking and secures your position in our schedule.

Final payment: The remaining 50% is due upon delivery of the final deliverables (or, for phased projects, upon completion of each agreed milestone).

Invoices are issued via email and are due within 14 days of the invoice date. Late payments may incur interest at 8% per annum above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to pause or suspend work on a project where invoices become overdue.

Client ownership: Upon receipt of full payment, all intellectual property rights in the final deliverables (code, designs, documentation, and other created assets) are assigned to the Client.

Pre-existing IP: Any tools, frameworks, libraries, or methodologies we use that pre-exist the project (including open-source components) remain the property of their respective owners. We grant the Client a perpetual licence to use such components as incorporated into the deliverables.

Portfolio use: We reserve the right to list your project as a reference on our website and in marketing materials, unless you request otherwise in writing before the project commences.

Third-party licences: If the project incorporates third-party licensed components, it is the Client's responsibility to ensure ongoing compliance with those licences post-handover.

Both parties agree to keep confidential any information shared during the engagement that is designated as confidential or that a reasonable person would consider to be sensitive business information.

This obligation:

- Applies throughout the project and for 3 years following completion

- Does not apply to information that is or becomes publicly available through no fault of the receiving party

- Does not apply to information the receiving party was already aware of independently

We will not disclose your technical systems, business processes, or data to any third party without your express written consent, except as required to deliver the project (e.g. using a hosting provider) or by law.

To enable us to deliver the project effectively, the Client agrees to:

- Provide timely access to required systems, data, and stakeholders

- Designate a single point of contact with authority to make decisions

- Review and provide feedback within agreed timescales (typically 5 business days)

- Ensure all materials provided to us do not infringe third-party rights

Delays caused by the Client may result in revised timelines and, where significant, may be subject to additional fees.

InFrontWebs warrants that:

- Services will be performed with reasonable skill and care

- Deliverables will materially conform to the agreed specification

We do not warrant that deliverables will be error-free or uninterrupted. A 30-day warranty period applies to code deliverables, during which we will fix bugs at no additional cost. This warranty does not cover issues caused by third-party changes, Client modifications, or use outside the agreed specification.

To the maximum extent permitted by applicable law:

- Our total liability to you in respect of any claim arising under or in connection with a project shall not exceed the total fees paid by you for that specific project.

- We shall not be liable for any indirect, consequential, special, or incidental loss, including loss of revenue, profits, data, or business opportunity.

- We are not liable for issues arising from third-party services, APIs, or infrastructure we integrate with but do not control.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Either party may terminate a project engagement with 14 days written notice.

Upon termination:

- Any work completed to date will be invoiced at a pro-rata rate based on time and materials

- The deposit is non-refundable if termination occurs after work has commenced

- Completed deliverables will be handed over upon receipt of payment for work completed

We may terminate immediately if the Client breaches these Terms and fails to remedy the breach within 7 days of written notice.

Any material changes to the agreed scope of work must be documented in a written change request and approved by both parties before additional work commences.

Additional scope may be subject to additional fees and timeline adjustments. We will always notify you before proceeding with work that is outside the original agreed scope.

These Terms and any disputes arising from them are governed exclusively by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

These Terms were last updated on 1 April 2025.